Contact
Get in touch
Three queues, and they are genuinely not interchangeable. Tell us which of these you are and we will put you in front of the right person.
Sales
You want to accept Banky.
Tell us what you sell, roughly what you process, and which markets you sell into. We will tell you which methods we reach there and what it would cost you.
sales@banky.ioMerchant support
You are a client and something needs attention.
Write as a merchant and include a transaction ID where you have one. If a payment is failing in production, say so in the first line.
support@banky.ioCustomer support
You paid with Banky and have a question.
We can help with a payment that did not complete. We cannot issue a refund — refunds come from the merchant you paid, and going to them directly will be faster.
support@banky.io